Carla Hernández
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Activity overview
Latest activity by Carla Hernández-
Carla Hernández created an article,
I'm stuck on a loading screen
If you launch the game and find it stuck on the loading screen, there are a few troubleshooting steps we suggest undertaking in order to get it to work: Reinstall the game on your device. Check yo...
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Carla Hernández created an article,
Someone else made a purchase in my game
As this is more of a security issue rather than a game issue, we recommend you contact the support service of your platform's store (Google Play or AppStore) to request a refund on unauthorized pur...
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Carla Hernández created an article,
Where can I find receipts for my purchases?
If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt. Your screenshot should contain: ...
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Carla Hernández created an article,
I did not receive the item I purchased
Sometimes there might occur a situation when a player makes a purchase, but resources or items aren't added to their account. This is extremely rare, but it is possible. Please, follow the steps b...