Carla Hernández

  • Total activity 8
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Activity overview

Latest activity by Carla Hernández
  • Carla Hernández created an article,

    I'm stuck on a loading screen

    If you launch the game and find it stuck on the loading screen, there are a few troubleshooting steps we suggest undertaking in order to get it to work: Reinstall the game on your device. Check yo...

  • Carla Hernández created an article,

    Someone else made a purchase in my game

    As this is more of a security issue rather than a game issue, we recommend you contact the support service of your platform's store (Google Play or AppStore) to request a refund on unauthorized pur...

  • Carla Hernández created an article,

    Where can I find receipts for my purchases?

    If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt. Your screenshot should contain: ...

  • Carla Hernández created an article,

    I did not receive the item I purchased

    Sometimes there might occur a situation when a player makes a purchase, but resources or items aren't added to their account. This is extremely rare, but it is possible.  Please, follow the steps b...