Where can I find receipts for my purchases?

If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt.

Your screenshot should contain:

• Transaction ID/Order Number
• Purchase date
• Lot name
• Lot price

Receipts are usually sent to your email within 24 hours from the moment of your purchase.
Here's how you can find them:

Android:

1. Follow this link;
2. Log into your Google account;
3. Select the corresponding purchase;
4. Take a screenshot of the receipt with Order Number.

Make sure that the Order Number (GPA.1234-1234-1234-12345) is visible on your screenshot! 

iOS:

1. Open the Settings app on your iOS device;
2. Tap on your name;
3. Then tap "Media & Purchases". You might be asked to sign in;
4. Tap "Purchase History". You'll see a list of your previous App Store transactions;
5. Tap on the corresponding transaction to see it's details;
6. Take a screenshot with the Order ID and lot name visible.